Privacy Policy

Effective Date: January 2026

1. Introduction

THE XTRIM BOSZ’s LINK (“we,” “our,” “us”) is committed to protecting your personal data in accordance with the Ghana Data Protection Act, 2012 (Act 843). This Privacy Policy explains how we lawfully collect, use, disclose, and safeguard personal information obtained through our website and services.

2. Scope of This Policy

This policy applies to all users, customers, visitors, and clients who interact with our website,order and booking systems, and communication channels.

3. Personal Data We Collect

We may collect the following categories of personal data:

• Full name
• Telephone number
• Email address
• Appointment and service history
• Payment transaction references (not full card details)
• IP address, browser type, and device information

4. Lawful Basis for Processing (Act 843)

In compliance with Section 20 of the Ghana Data Protection Act, personal data is processed lawfully based on:

• Your explicit consent
• The performance of a contract (service delivery)
• Compliance with legal obligations
• Legitimate business interests

5. Purpose of Data Collection

Your personal data is collected strictly for the following purposes:

• Booking and managing appointments
• Processing payments and confirmations
• Customer communication and support
• Service improvement and quality control
• Marketing communications (with consent)

6. Data Accuracy and Minimization

We collect only data that is relevant, adequate, and not excessive, and we take reasonable steps to ensure personal data is accurate and up to date, as required by Act 843.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and enhance performance. You may disable cookies through your browser settings.

8. Data Security Safeguards

In accordance with Section 28 of Act 843, we implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss or destruction
• Unlawful processing

9. Data Sharing and Disclosure

We do not sell or trade personal data. Personal data may be shared only with:

• Payment processors (e.g., Mobile Money, Paystack)
• IT and hosting service providers
• Regulatory or law enforcement authorities when required by law

10. Data Retention

Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or to meet legal requirements under Ghanaian law.

11. Cross-Border Data Transfers

Where personal data is transferred outside Ghana, we ensure adequate data protection safeguards are in place, in line with Section 40 of Act 843.

12. Data Subject Rights (Act 843)

Under the Ghana Data Protection Act, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the Data Protection Commission of Ghana

13. Children’s Data

We do not knowingly collect personal data from children under 13 without parental or guardian consent.

14. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date.

15. Contact Information

For questions, concerns, or requests regarding your personal data, please contact THE XTRIM BOSZ’s LINK through our official communication channels.

We respect your privacy and your rights under Ghana law.